Agenda
Day 01
Tuesday, September 19, 2023
- 2:00 PM
- 2:10 PM
- 2:30 PM
Within Financial Services organisations, there is major change needed to keep pace with customer experience and technologies. By mapping out the core requirements we will explore the market trends in terms of imminent financial opportunities, technology use cases and other trends that need to be address in the next couple of years. By joining up the end to end financial services journey, we will highlight the major market trends, technologies and upcoming deals that financial services institutions will need to know about and address to deliver a better end to end customer experience in a higher tech delivery model. Attendees will take away a overview of the key areas of focus to make sure they are ready for tomorrow.
- 3:05 PM
Wipro recently published the 2023 State of Cybersecurity Report. The report shows that in the global banking community 59% of the participating banking organisations did indicate to have experienced a data breach in the last three years. Also, 28% of the organization that have experienced a ransomware attack in the last three years faced downtime of 11 to 30 days. This clearly underpins the importance for all organisations to be ready to respond for upcoming cyber incidents. In the fireside chat between Steve and John, they will discuss what strategy and approach that an organisation should take to ensure the required level of cyber resilience.
- 3:25 PM
These sessions provide hands-on demonstrations of innovative and cutting-edge technologies that are helping to shape the future of business.
- 3:40 PM
Banks face a significant challenge in ensuring the reliability of their diverse technological assets amidst rapid technological advancements and complex digital ecosystems. Cloud computing provides significant transformative benefits to banking infrastructure and can help drive operational improvements within core systems, including scalability, flexibility, and cost efficiency. ISG’s Francisco Martinez Castiglioni will provide you with the benefits and risks that you will encounter when migrating your institution to the cloud and what strategies you should consider to ensure regulatory compliance and customer data security.
- 4:15 PM
The impact of modernized banking infrastructures can’t be underestimated. Implementing organizational change management strategies that prioritize transparent communication, employee engagement, comprehensive training, and effective leadership, is key for banking and financial services institutions in Europe to foster a supportive environment for change, leading to improved employee experience, higher morale, and increased productivity. Our panel of industry experts will discuss how they have integrated digital changes and addressed the people side of change within their organizations. Attendees will discover
• How innovation can be used as a tool for cutting costs as well as fostering employee growth
• How to attract and retain the skillsets needed to support your digitalization strategy
• How to empower our employees to create an organizational culture of collaboration and creativity
- 4:35 PM
There is a lot of turmoil in the banking and financial services industry right now. Globally, financial institutions are challenged with onboarding new employees, incorporating AI into work processes and getting the buy-in to develop learning strategies internally. ISG’s Eric Felix will reveal how Bank of America is embracing technologies like generative AI to develop efficient and cost-effective approaches for new employees and partners.
- 5:40 PM
Entrepreneurs behind innovative solutions will each present pitches on why their technology is best and how it will add the most value to business. After some tough questions from our judges, the audience will have their chance to vote on which technology they are more likely to implement within their own organizations. Who should win this startup challenge?
- 6:00 PM
- 7:00 PM
- 9:00 PM
Day 02
Wednesday, September 20, 2023
- 9:30 AM
- 9:40 AM
- 10:00 AM
The rapid rise of artificial intelligence (AI) has undeniably become a transformative force across numerous industries. From revolutionizing the way we interact with technology to reshaping traditional business models, AI has proven its potential to accelerate innovation and drive unprecedented growth. In particular, the convergence of AI with information technology (IT) and banking has led to what can be aptly described as the "Cambrian Explosion" of AI. This unique perspective delves into the extraordinary proliferation of AI applications within these sectors, highlighting its profound impact and unveiling the promising opportunities that lie ahead for your organization.
- 10:35 AM
An overview of the innovative and rapidly evolving finance ecosystem in France. Get a pulse on where fintech is heading and on the latest trends making an impact. How will emerging technologies (GenAI, Blockchain, etc..) disrupt traditional banking and insurance models?
- 10:55 AM
These sessions provide hands-on demonstrations of innovative and cutting-edge technologies that are helping to shape the future of business.
- 11:15 AM
The adoption of AI allows for endless opportunities and challenges, from social, technical, and legal points of view. In this session, our experts will discuss what is technically possible, and define what desirable standards to instill within your organisation, addressing questions such as:
- Is the law lagging behind on the issue of AI oversight?
- Doesn't the idea that AI could surpass humans bias the judgment of lawyers?
- What is the EU's imagined vision for the AI of the future?
- What advice should banking and financial institutions follow when developing compliant AI systems?
- What is AI from a legal point of view?
- 11:50 AM
The rapid digitisation taking place within the banking & financial services industry has brought forth numerous cybersecurity challenges, making it crucial for banks to fortify their defenses against evolving threats. This panel discussion aims to explore the current landscape of cybersecurity in banking & financial services, the unique challenges you are facing and strategies you can use to enhance security measures.
• How can your institution balance the need for a smooth & frictionless customer/employee experience vs the need to have robust security processes in place?
• Does your institution have financial incentives (or even a business case) to develop world class cybersecurity systems when the cost of failure is shared by many ecosystem players (regulators, end consumers, insurers etc) ?
• How do you drive cultural & training changes within your employees to ensure that they do not inadvertently abet a security breach e.g by clicking through an innocuous survey link?
- 12:25 PM
Discover the strategy you need How to onboard into an accelerated transformation journey to optimize your Banking Operations and build intimacy with your customers, improve experience, deliver superior Business Outcomes and achieve up to 35% Operations efficiency savings in a matter of few years.
- 1:30 PM
Take the opportunity to join a roundtable discussion and delve into a deeper discussion around specific topics with fellow attendees.
- 2:00 PM
Over the years, the Crédit Mutuel group has been able to lower a number of its Front to Back ratios because the Business / IT tandem works hand in hand: Mr Saada, Executive Comex Member and CFO of the Bank, will explain
- What should/could/will the banking world gain from this kind of partnership (strategy of acceleration and/or defense)?
- What are the stakes seen from your European banking chair in the next few years?
- 2:35 PM
Banks need to prioritize their focus on three key areas to stay relevant in the future - faster innovation, efficient operations and sustainable business. Future-ready banks will use the power of platforms and next-generation technologies like Generative AI to innovate and reduce their operating costs. And, they will harness data to build green products and decarbonize their processes. Join Cognizant’s session to gain perspectives on making your bank future-ready and accelerating the transformation journey.
- 2:55 PM
Financial services and Banking are integrated in almost every transaction, product acquired and service globally. Changes to customer engagement has seen banking practices evolve beyond a simple transaction to much more in a digital world. Customers are demanding more for these services.
The session will discuss this evolution and how customer engagement is changing the infrastructure required to support banking and why this is key to driving client retention and share of the wallet.
- 3:30 PM
ISG Lead Partner for Banking & Financial Services Owen Wheatley will be joined by industry experts to cut through the hyperbole and explore whether emerging technology-led channels to market, such as Banking as a Service and the metaverse, offer banks genuinely game changing opportunities to reach new customers with new products and services, or whether they are just the latest in a long line of over-hyped “shiny new toys”.
• How can your financial institution leverage these technologies today?
• What will the future hold for BaaS and the Metaverse?
• How will different perspectives of Gen Z customers impact the rapid growth of these emerging technology-enabled channels in terms of ethics, data privacy and data ownership?
- 3:45 PM
After a day of great content, what do you do with it? ISG will provide guidance on what your next steps should be for your digital transformation!
- 4:30 PM