Name
ISG INSIGHTS: The Evolving Landscape of Digital Engagement in Banking, Valuing the Customer First
Date & Time
Wednesday, September 20, 2023, 2:40 PM - 2:55 PM
Speakers
Description
Financial services and Banking are integrated in almost every transaction, product acquired and service globally. Changes to customer engagement has seen banking practices evolve beyond a simple transaction to much more in a digital world. Customers are demanding more for these services.
The session will discuss this evolution and how customer engagement is changing the infrastructure required to support banking and why this is key to driving client retention and share of the wallet.
Location Name
Les jardins d’Eyrignac
Full Address
Châteauform’ City Les Jardins de Saint Dominique
49-51 Rue Saint-Dominique
Paris 75007
France
49-51 Rue Saint-Dominique
Paris 75007
France
Session Type
ISG Insights
Theme
Customer Experience: Employing Data & Automation